Welcome to the new and improved CompUSA - a division of
Systemax, Inc. If you've been a CompUSA customer, you'll
immediately notice some dramatic changes that you're going
to love. Lower prices. A much wider selection of products
and accessories. And faster shipping. You buy it today
- it ships today! Plus, we're totally committed to customer
service. We're here for you 24 hours a day, 7 days a week.
And we won't be satisfied until you're satisfied with
If you're new to CompUSA, you've just discovered the number
one online destination for computers, high-def TVs, and
electronics. We've created a new site that offers a huge
selection of name brand products at the lowest prices
anywhere. Whether you're looking for the latest and most
advanced notebook or desktop computers, high-definition
televisions with the most brilliant life-like images,
GPS devices, printers, projectors, digital cameras, MP3
players, media, computer hardware & software - you name
it - we've got it right here. Plus, we provide up-to-the-minute
product information, detailed photographs taken in our
own state-of-the-art studio, and hundreds of engaging
videos that offer in-depth, up-close info to help you
make your purchasing decision. In fact, we're the most
complete online shopping experience in the industry!
Remember, the new CompUSA.com is the web's ultimate destination
for computers, high-definition televisions, and electronics.
We have everything you need at the best value. You'll
choose from our vast inventory of tens of thousands of
high-quality products. Because we've been a leader in
this industry for more than 20 years, we know how to provide
the merchandise that meets your needs, and how to deliver
the kind of prompt, personalized service that exceeds
your expectations. We're here for you 24 hours a day,
seven days a week to bring you the best deals, the fastest
shipping, and the best customer service. Welcome to the
new and improved CompUSA.com. We look forward to serving
Shop With Us?
When you shop with CompUSA Puerto Rico, you'll choose from brand name computersthe
industry's top namesat prices simply not possible
anywhere else. But that's just the beginning. We also
carry a vast inventory of components: motherboards, processors,
hard drives, optical drives, cases and more. You'll find
emerging technologies as well, because at the end of the
day, we love what we sell.
| Here are just
a few of the reasons why you should shop with us:
||We treat every customer with respect. We consider
every transaction of critical importance.
||We offer the industry's highest-quality products
at the lowest-possible prices.
||We back every product with a rock-solid satisfaction
||We offer the most complete product information
and photo galleries available.
||We ship most orders placed before 7pm ET anywhere
the same day.
||We carry the world's largest selection of computer
components, making us the reseller of choice for
||We offer our own brand of premium computer systems,
under the Systemax brand. With over 50 years in
business, Systemax is one of the industry's TOP
TEN PC manufacturers.
||We provide our customers with information---on
the phone, in our catalog, or on our web siteto
make informed choices. Each of our telephone representatives
is continually trained by the manufacturers of the
products we sell. They can answer your questions
||We have established BUYING POWER, which means
we can buy products at prices far below our competition---and
pass the savings along to you.
||We offer our customers frequent updates on new
products arriving hourly at our warehouse.
||We contact opt-in e-mail customers with the opportunity
to purchase great deals on limited-quantity products.
here to find out how you can join our mailing list!
||We offer corporate and government customers instant
bids, competitive prices and quick delivery.
||We produce a timely, information-packed color
catalog mailed to your home or office that many
consider to be the "ultimate" shopping guide.
here to subscribe.
|All orders and transactions involving release
of personal information is encrypted using the latest
128-bit SSL encryption technology. Encryption is
a process by which we use software to scramble your
credit card number and personal information so that
they're unreadable by anyone but CompUSA Puerto Rico, Inc. We are so confident in our security
systems that we can provide our Website Security
Guarantee will provide coverage against unauthorized
charges on your credit card. In the unlikely event
that your credit card company holds you liable for
any unauthorized charges to your account resulting
from your online purchases at CompUSA Puerto Rico, we will cover your liability up to
In the highly unlikely event that you discover unauthorized
charges on your credit card within 60 days of your
purchase on the CompUSA Puerto Rico website, here's how you can redeem
Promptly contact your credit card company and report
the unauthorized charges. You should ask to speak
to a representative of the company's fraud department.
They can inform you of the company's fraud claim
process and determine whether or not to charge you
a personal liability fee (normally $50).
If your credit card company: (a) determines that
the charges were fraudulent charges resulting from
your online purchase at CompUSA Puerto Rico, and (b) holds you liable for any of
the unauthorized charges, contact us immediately.
For your convenience, you can contact us by e-mail
or by mail. In order to help you, we will need the
| Your name
Daytime phone number
A copy of the credit card statement in question
(please circle fraud charges)
Proof of your credit card company's fraud determination
and liability fee
A description of the incident
Send an e-mail by
clicking here or mail your letter to:
1498 Roosevelt Ave.
Guaynabo, PR 00968
CompUSA Puerto Rico was established to serve the needs of computer
users, and today we are one of the industry's top computer
and computer-product retailers. Our web site has been
ranked among the New York Times' "Top 25 Online Retailers"
and our catalog has become a textbook for computer users.
But our success has been built on a simple principle:
take care of every customer like they were a member of
our family. From the beginning, our top priority was to
provide unmatched customer care and to help our customers
understand how technology could help them. We've always
invited intelligent, courteous men and women to staff
our call center; to answer your questions, make recommendations
and deliver solutions. We stock our web site with the
latest products, the best deals---and plenty of information
to help you decide for yourself. We are proud of each
and every member of our staff, because they make the difference.
Just because we offer the industry's lowest prices doesn't
mean we skimp on service. In fact, it is because we take
care of our customers—and you continue to support
us with your business—that we're able to use our
buying power to get you the best deals.
So when you call us or log onto our web site, you're doing
business with a company that is enthusiastic about computers,
and about matching our customers with the items that they
need. And we intend to continue serving you. Every day.
| There are a lot of reasons to come to CompUSA Puerto Rico for your PC-product needs. We've got the
largest selection-over 50,000 items in stock and ready
to ship from our state-of-the-art warehouse facility.
We've also created one the industry's most popular brands
of personal computers, built with premium components and
backed by our award-winning technical support staff. That
means keeping up with the winds of change that swirl through
the business world today. It means having the resources
to invest in our customers as a Fortune 1000 company (we
are a subsidiary of Systemax Inc.), we have those resources.
And we have the vision. While our competitors were selling
high-priced machines with their vision of what the business
world needed, we gave our customers alternatives-by offering
"Build-To-Order" and fully customized systems. While our
competitors cut corners by skimping on the details, we
used only premium-quality components. In fact, that's
the cornerstone of our concept.
Our people are, and have always been our greatest asset.
If I had to make the choice between the absolute best
in technology and mediocre people or great people and
mediocre technology, I'd choose great people every time.
Hands down. Fortunately, I don't have to make that choice.
We've combined great people with great technology and
that means a satisfying and pleasant experience for you.
It starts with a professional, courteous, patient and
knowledgeable person on the phone. We can help you whether
you're buying your first PC, adding memory, adding a peripheral
or purchasing hundreds of PCs for a large corporation.
Our people are ready to help you, they are the best in
the industry-and I'm proud of each and every one of them.
In fact, until they are certified and trained by our customer
service and sales leaders, they won't even have the opportunity
to take your call.
There are a lot of reasons to make CompUSA Puerto Rico your source for computer-related products-the
industry's best selection of in-stock products, outstanding
PCs built with premium components, exceptional leasing
options, the best technical support and customer service
in the business and the best prices on everything we sell.
But the one you'll like the most is the service you receive.
|CompUSA Puerto Rico is a subsidiary of Systemax Inc. -
a $2.8 billion public corporation listed on the
New York Stock Exchange. We have the resources to
get you what you need, when you need it - along
with the culture of customer care that will make
it an enjoyable, hassle-free experience. We guarantee
Business customers have very specific requirements for
doing business. The demands of business must be handled
by a group of professionals who know the ropes-who have
been there, and who can meet deadlines that, well, seem
impossible. CompUSA Puerto Rico's Business-To-Business sales team has
years of hands-on experience serving the needs of business
customers. Our Business Group has grown because of our
service and pricing industry. We understand that business
customers are concerned with price during these times
when you must maximize your investment, but we also realize
that service is the most important component of the relationship.
For business customers, CompUSA Puerto Rico is ready to serve. I invite you to contact
our team (of dedicated account managers) when your business
needs attention to detail and the right products at the
lowest prices in the industry.
Business customers have unique needs. It takes a well-trained,
well-connected group to serve those needs with efficiency
and professionalism. CompUSA Puerto Rico's Business-To-Business group has been carefully
selected and trained to work with businesses of all
sizes and shapes. They can handle special billing, pricing,
shipping, a number of other corporate issues and they
offer a Net 30 day open account. The average tenure
of our AM's is more than 4 years of service. You can't
put a price tag on knowledge, and our agents have completed
hundreds of hours of product training, so that you can
rely on our expertise. I invite you to contact one of
our Account Managers and see for yourself that quality
service and pricing is what we are all about.
We're proud to have the most knowledgeable telephone sales
staff in the industry. Training is the key. The bottom
line is that when you call, you'll talk to people who
can help you get through what can sometimes be a maze
of technology. They make it seem easy. "Knowing what you
sell is just the beginning. Sure, we can answer any question
you may have about any item in our catalog but our goal
is to make every customer feel at home. To be helpful
and courteous. I've been working at CompUSA Puerto Rico for six years and I love it. I've met some
great people. I have customers who call just me to say
hello." Charles Valle, Sr. Sales Agent.
There's a lot to know about today's technology-and
how to get the most from it for your productivity
and enjoyment. At CompUSA Puerto Rico we select the best and the brightest
to answer your calls. Then we put them through rigorous
training sessions. When you call and have a question,
we have a helpful answer.
Whether you want to know how to network your small
office, which printer is best for your needs-or
how the Internet works. We know, and we're happy
to take the time to help.
Web Site Makes Shopping Convenient
ISO 9001 Certified Facility are built in our state-of-the-art
manufacturing facility. Before we ship your system,
we put it through a multilevel testing process,
so when it arrives at your door, it's ready to plug
in and run. Systemax Systems are guaranteed to work,
right out of the box.
Our Web team sees to it that CompUSA Puerto Rico's inventory of 50,000 in-stock products are
on-line and available with just a couple of clicks. Most
team members have come up through the ranks at CompUSA Puerto Rico, gaining invaluable experience and unique
insight into our customers and how they want to be treated-whether
on the phone, or on the Internet. CompUSA Puerto Rico has the "most knowledgeable site on the Web!"